Help & FAQ

We have put together a list of the most common questions for you.

How do I get my Skipass?

You buy the ticket via this webshop and receive a voucher by email after completing the purchase.
This voucher contains a QR code. This QR code can be scanned directly from the smartphone by the ticket machine in Hochfügen (only there!) (Please do not enlarge the view!). Or print out the voucher and scan the printout. You get the ticket by following the instructions on the machine. The machine ejects the finished ticket.

Why should I book my ski pass online?

You can go directly on the slope without waiting queues at the counter which simplifies especially the skiing day with the family / in the group.

Can I cancel the purchase again?

Yes. 2 conditions: 1.) If the ticket has not yet been redeemed. 2.) Within 14 days from date of purchase. To do this, click on your name (top right), and you will be taken to your user account. There you will find your order overview and can cancel individual purchases.

Do I have to carry an ID card with me at any time?

If you have purchased discounted tickets – i.e. “child” or “youth” – you must be able to identify yourself at any time. Please note our conditions of carriage and the legal consequences which result in false personal information. At each entrance / transport automated and partly personal checks occur. Therefore we ask you to carry a photo ID at all times.

What happens with my data?

Any data you provide during the booking process will not be shared with third parties. We only ask for the legally necessary data for the purchase, for the delivery of the card or the verification of age limits. On your card itself, no data will or can be stored.

Customer service online booking

For your questions about the skiarea, prices or the weather you can contact us by emailing s.hohenauer@hochfuegenski.com or calling 0043 (0)5280 204.
For technical questions about online booking please contact us by e-mail at hochfuegen@slopestars.cc.